Privacy Policy

1. Introduction

Automora Marketing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI receptionist and lead automation services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

This policy applies to all visitors, users, and clients of Automora Marketing. We only collect the data necessary to provide our services and respond to your requests — we do not sell your personal information.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, company name, and job title that you voluntarily provide through forms, chat, or booking widgets.
• Lead Data: Information captured by our AI agents on your behalf, including customer names, phone numbers, messages, and booking details.
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.
• Cookies & Analytics: Session cookies and analytics data used to improve site performance and user experience. See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI receptionist and lead automation services.
• Process bookings, schedule appointments, and manage calendar integrations.
• Respond to inquiries, provide customer support, and deliver service updates.
• Send marketing and promotional communications (you may opt out at any time).
• Analyze usage patterns and improve our website and services.
• Detect, prevent, and address technical issues, fraud, or security concerns.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, United Kingdom, or Switzerland, we process your personal data under the following lawful bases:

• Consent: When you provide information via forms, chat, or cookie consent.
• Contract: To fulfill our service agreement with you as a client.
• Legitimate Interests: To improve our services, ensure security, and respond to inquiries.
• Legal Obligation: When required by applicable law.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share information in certain situations:

• With third-party service providers (calendar platforms, SMS gateways, CRM systems) who perform services on our behalf under appropriate data processing agreements.
• In response to a legal request or if required by law, court order, or government regulation.
• In connection with a merger, acquisition, or sale of all or a portion of our business.
• With your consent or at your direction.

6. SMS & Telephone Communications (TCPA)

By providing your phone number and consenting, you agree to receive SMS messages, calls, and automated communications from Automora Marketing and our AI agents at the number you provide. Message and data rates may apply. You may opt out at any time by replying "STOP" to any SMS message or contacting us at the details below. We comply with the Telephone Consumer Protection Act (TCPA) and applicable state telemarketing laws.

7. Data Security

We implement administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal information.
• The right to opt out of marketing communications.
• The right to restrict or object to certain processing of your data.
• The right to data portability (receiving your data in a structured format).
• The right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

California Privacy Rights (CCPA/CPRA)

California residents have the right to know what personal information is collected, request deletion, correct inaccurate information, and opt out of the "sale" or "sharing" of personal information. We do not sell your personal information. To exercise these rights, contact us at the details below.

Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, and other states with applicable privacy laws may have similar rights. To exercise any of these rights, please contact us at taha@mail.automoramarketing.com.

9. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our site and store certain information. You can control cookies through your browser settings or via our cookie consent banner. For full details, please review our Cookie Policy.

10. Third-Party Services

Our services integrate with third-party platforms including calendar booking systems, SMS providers, CRM tools, video hosting (Vimeo), and live chat widgets. These third parties have their own privacy policies governing the use of your data. We encourage you to review their privacy policies. We are not responsible for the privacy practices of these third-party services.

11. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.

12. International Users

If you are accessing our services from outside the United States, please note that your information will be transferred to, stored, and processed in the United States. By using our services, you consent to such transfer.

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a person under 18, we will take steps to delete such information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have questions, requests, or comments about this Privacy Policy, or wish to exercise your data rights, please contact us: