Refund Policy

1. Overview

Automora Marketing wants you to be confident in your investment. This Refund Policy explains the circumstances under which refunds may be issued for our AI receptionist, website, and lead automation services.

2. Risk-Free Demo

We offer a risk-free demo and, for qualifying partners, a $0 setup fee for a limited number of partners. Because no payment is collected for the demo, there is nothing to refund. Demo services are provided for evaluation purposes and do not constitute a full service commitment.

3. Setup Fees

Setup fees, where applicable, cover the labor of building, configuring, and testing your custom AI receptionist, website, or automation system. Setup fees are billed upon service activation and are non-refundable, except as described in the Satisfaction Guarantee section below.

4. Monthly Subscriptions

Monthly subscription fees are billed in advance. You may cancel your subscription at any time by contacting us. Cancellation stops future billing. Fees already paid for the current billing cycle are non-refundable for partial months, and the service remains active through the end of the paid cycle.

5. Satisfaction Guarantee

We stand behind our work. If, within the first 14 days after your system goes live, you are unsatisfied due to a failure on our part to deliver the agreed-upon service, contact us in writing. We will make reasonable efforts to resolve the issue. If we cannot resolve it, we will refund the setup fee (minus any third-party costs already incurred on your behalf, such as domain registration or paid directory listings).

This guarantee does not cover dissatisfaction caused by factors outside our control, including but not limited to: low inbound call volume, poor lead quality from third-party ad campaigns, or failure to provide required business information.

6. Website Projects

For website design and build projects, the setup fee covers design, development, and initial launch. Once a project has moved past the design approval stage, the setup fee becomes non-refundable, as the labor has been performed. If you cancel before design approval, a 50% refund of the setup fee may be issued.

7. How to Request a Refund

To request a refund, contact us in writing at taha@mail.automoramarketing.com with your account details and the reason for your request. Refund requests are reviewed within 5 business days. Approved refunds are issued to the original payment method within 7–10 business days.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback. We are committed to resolving concerns promptly. Initiating a fraudulent chargeback may result in suspension of services and may be contested with evidence of service delivery.

9. Changes to This Policy

We reserve the right to update this Refund Policy. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

Questions about refunds? Contact us at taha@mail.automoramarketing.com or +1 469-589-3078. Please also review our Terms & Conditions.